Who Does She Think She Is?

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Rebuttal

Posted by Joni in General

(Joni, thanks for humoring this.)

No, it’s not your fault about the .org, Manny. It was an unfortunate coincidence that just adds to the frustration. But I did NOT know about the web server upgrade until I got your email about the move (a few days ago).

Was it a straight outage? I don’t know, Manny. All I know is that I couldn’t access it when I wanted to. Was it 24 hours straight? 48 hours straight? 72? 96? Again, I don’t know. Every time I did try over the weekend and this week, I couldn’t get to my site. So yes, I assumed it had been out the whole time.

I’m frustrated over the lack of communication from you guys. Had I just been updated a few times, I wouldn’t have felt so out of the loop.

Had I known the DNS information ahead of time, I could’ve warned people that my site would be down for maintenance. I never got that chance.

THIS outage only adds to the frustration I’ve had several times over the last month where I couldn’t access my site. I don’t have the dates & times right now, but I can get them once I have access again. But it’s been once a week or two weeks – during the day – several hours – when I’ve needed to get there. And I confirm if someone else is having trouble by checking Joanie’s or webjones.org site. If they are, it’s not just me.

Now I can certainly give you guys some time once everything is back in order. But if I continue to have problems accessing my site, well, I hate to move but I will if I have to. Let me stress: I don’t WANT to move.

I do appreciate your accessibility via email and phone. I just ask that next time you email us AND post frequent updates on your main web page. In return, I’ll check with you before getting upset. Thanks for being calm & nice in the midst of our frustration. And I hope there’s no hard feelings. I certainly don’t harbor any. I may be curt sometimes, but I was never angry. I’d have yelled a lot louder had I been truly mad.

Thanks for telling us what’s happening on your end. This is closed in my mind unless you have something more to add. :)

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